Job Posting
Posted: N/A
Education: High School Diploma or General Equivalency Diploma
Experience Desired: A preferred minimum of three years experience in loan operations and customer service.
Pay Range: Moderate Level
Immediate Supervisor: Loan Operations Manager
Employment Status: Full time
Shift Hours: Monday - Friday \ 8:15am - 5:00pm (some overtime required)
Summary objective of the job:
The Loan Operations Associate will be responsible for performing a variety of duties related to loan processing and servicing of commercial and retail loans. They will work closely with internal and external customers to provide a high level of customer service that follow Bank and regulatory guidelines.
Job Duties
- Prepare release deeds for paid off real estate loans and mail paid/cancelled loan documents to appropriate party.
- Process loan payments, loan advances and loan payoffs using the Fiserv system.
- Daily follow-up on delinquent insurance policies.
- Scan loan documentations and miscellaneous paperwork.
- Prepare and file Adverse Action notices as directed by Loan Officers.
- Maintain commercial, consumer and Home Equity loan files and ensure file completion.
- Handle customer inquiries and requests by phone and in person.
- Comply with all Company policies and procedures.
- Perform various other duties as assigned.
Other Qualifications
- Knowledge of bank and lending regulations.
- Ability to work independently.
- Good verbal and written communication skills.
- Ability to work with all levels of staff.
- Self-Starter.
- Ability to multi-task, prioritize and work efficiently.
- Sound judgement and decision-making abilities.
- Proficient with Microsoft Excel and Word.
- Knowledge of Laser Pro is a plus.
If you are interested in applying for this position, please email your resume and cover letter to Aurora Pragides - apragides@peoplefirstbank.com
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